12 April 2021 | Complaint Reviews
Report - Police Scotland PIRC/00409/20
Our role is to review the way in which policing bodies handle complaints made about them. It is not to investigate the circumstances which led to the complaint or uphold allegations made. When carrying out a Complaint Handling Review (CHR) we consider a number of factors, including whether police carried out sufficient enquiries; their response was supported by the material information available and whether the police response was adequately reasoned.
See a Report Summary of the relevant CHR below. To comply with UK Government accessibility regulations we no longer publish documents in PDF form, so it’s currently not feasible for us to publish a full copy of the report.
The complaints in this case arose from the attendance of police officers at the applicant’s property.
We have reviewed the handling of three complaints, namely:
- that officers did not attend when a plumber forced entry to the applicant’s property, and the officers took no action in respect of excessive damage to his door;
- that officers failed to take action in relation to a plumber drink-driving; and
- that an officer provided inconsistent accounts of her actions when she attended the applicant’s property, and made up a story to cover her actions and those of another officer.
Police Scotland’s Decision
Police Scotland did not uphold the applicant’s complaints.
We have found that Police Scotland handled complaints 1 and 2 to a reasonable standard, but not so complaint 3. Consequently, we have made a recommendation and identified a learning point to address the shortcomings in Police Scotland’s handling of complaint 3. We recommend that Police Scotland conduct further enquiry in relation to this complaint, and assess the impact of the officers’ copied statements in light of our observations. Our learning point reminds Police Scotland of the importance of officers submitting their own accounts.
Our recommendation and learning point should be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police Scotland