In accordance with Scottish Government guidelines on dealing with the Coronavirus (Covid-19) crisis we have adapted our working practices and, with a few exceptions, all staff are currently working from home. We are continuing to deal with our core business and to meet all of our statutory functions, so public confidence in policing can be maintained. Taking account of the challenges faced by Police Scotland at this time, we have minimised, where possible, our demands on policing to allow them to focus on the current public health crisis. To contact us, please email in the first instance to or you can send a letter by post (details at foot of Home Page). Only if your enquiry is urgent, please telephone 01698 542 900. We will respond to your query as quickly as possible and appreciate your understanding during this challenging time.

  • Our

    To carry out thorough and timely investigations of incidents involving the police

  • Our

    To carry out thorough and timely reviews of the way police handle complaints

  • Our

    To carry out our functions with a high level of efficiency, governance and accountability

Independent Investigations

We independently investigate incidents involving the police. 

Find out more about this aspect of our work, including current investigations, published investigation reports (including information on what we can publish) and previous investigations.

More about investigations

Complaint Handling Reviews

We independently review the way in which police bodies operating in Scotland handle complaints made about them by members of the public. 

Find out how to request a review of your complaint; what we do when you contact us about your complaint; and the possible outcomes of a complaint handling review.  

About Complaint Handling Reviews


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