04 November 2019 | Complaint Reviews
Report - Police Scotland PIRC/00510/18
The Police Investigations & Review Commissioner (PIRC) reviews the way in which policing bodies handle complaints made about them. Our role is not to investigate the circumstances which led to the complaint but to review how the complaint itself was handled.
The complaints in this case arose after officers attended at the applicant’s home address in response to a report made to the police by an ex-tenant of his.
We have reviewed the handling of nine complaints, namely that:
- On 4 September 2018, at the applicant’s home address, the applicant was dissatisfied police officers did not explain why they were at his address;
- On the same date/location, the applicant was dissatisfied police officers did not explain why he was arrested;
- On the same date/location, the applicant was dissatisfied he was handcuffed and dragged to the ground. The officers refused to loosen the handcuffs, causing soreness to the applicant’s arms and wrists;
- On the same date/location, the applicant was dissatisfied police officers tried to grab his daughter-in-law’s mobile telephone from her to prevent her from recording the incident;
- On the same date/location, the applicant was dissatisfied police officers pushed his daughter-in-law and prevented her from giving him water;
- On the same date/location, the applicant was dissatisfied police officers were abusive towards his family;
- On the same date/location, the applicant was dissatisfied police officers refused to provide their details when asked;
- On or after 28 April 2018, at [named police station 1], the applicant was dissatisfied with the lack of updates that were provided to him regarding an incident he reported involving a [named postal service] employee; and
- The applicant has suffered racial discrimination from the police in relation to incidents that had occurred.
Police Scotland’s Decision
Police Scotland upheld complaints 2, 3, 4, 5, 6 and 7; however did not uphold complaints 1 and 8.
No determination was provided in relation to complaint 9.
We found that Police Scotland handled complaints 2, 3, 4, 5, 6, 7 and 8 to a reasonable standard, but didn't handle complaints 1 and 9 to a reasonable standard.
Consequently, we made two recommendations to address the shortcomings we highlighted in complaints 1 and 9 and we made a further recommendation in relation to complaint 2. We also issued two learning points and highlighted an observation.
As at 24 January 2020, in relation to complaint 1, our recommendation is recorded as not implemented. In relation to complaint 2, each element of the complaint has now been recorded separately and this recommendation is implemented. In relation to complaint 9, Police Scotland has now provided a response to the applicant based on the information available to them.
Police Bodies : Police Scotland