Complaint Handling Reviews

Complaint Handling Reviews icon

Report - Police Scotland – PIRC/00795/23

26 Jun 2024

The Complaints

The complaints in this case arose after the applicant reported an incident of vandalism to the police. The applicant contacted the police in December 2020 to report an incident of vandalism at his daughter’s house. He reported that a window had been broken and who he believed was responsible.  Police officers attended, but no arrest was made.

We have reviewed the handling of one complaint, namely that: 

  • Police Scotland did not sufficiently investigate an incident of vandalism.

Police Scotland's Decision

Police Scotland did not provide a determination for the applicant’s complaint.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard.

Consequently, we have made a recommendation and identified a learning point to address the shortcomings in Police Scotland’s handling of the complaint. In summary, we have recommended that Police Scotland now record the matter as a relevant complaint. We have also identified a learning point for the complaint handler to familiarise himself with the PIRC Statutory Guidance, specifically the sections regarding relevant complaints and non-investigation provisions.

Our recommendation and learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies: Police Scotland

Back to Top Button top