Complaint Handling Reviews

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Report - Police Scotland - PIRC/00766/23

26 Jun 2024

The Complaints

The complaints in this case arose following a road traffic incident. The applicant and her partner drove by a cyclist in their car. As they did so, the cyclist appeared to shout abuse at them. The applicant stopped the vehicle and her partner got out to speak with the cyclist. The applicant reported the incident to the police, who attended and issued the cyclist with a recorded police warning for his behaviour towards the applicant and her partner.

The cyclist made a subsequent report to the police about the applicant’s manner of driving. She was arrested in this connection, questioned by officers, and released without charge.

We have reviewed the handling of two complaints, namely that: 

  1. On 29 September 2021, the applicant was unlawfully arrested for a road traffic offence.

  2. The applicant informed police officers that the cyclist involved in the incident was wearing noise cancelling ear buds while cycling, which was an offence, however no action has been taken.

Police Scotland's Decision

Police Scotland did not uphold either of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled complaint 1 to a reasonable standard, but not so complaint 2.

However, due to the passage of time we do not consider it necessary to make recommendation(s) to address shortcomings identified in the handling of complaint 2.

Police Bodies: Police Scotland

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