Complaint Handling Reviews

The Complaint

The complaint in this case arose after the applicant’s vehicle was set alight. 

We have reviewed the handling of one complaint, namely that: 

1. Police Scotland failed to properly investigate an incident that the applicant reported.

Police Scotland's Decision

Police Scotland did not uphold the applicant’s complaint.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard. Specifically, the complaint response lacked sufficient detail to allow the applicant to understand why his complaint about the quality of investigation was not upheld. 

However, as our report contained the information that was omitted from the complaint response, we have not made any recommendation in this connection. 

Police Bodies: Police Scotland