Report – Police Scotland – PIRC/00749/22
The Complaints
The complaints in this case arose after the applicant was stopped by police as she drove home. We have reviewed the handling of seven complaints, namely that:
on 17 October 2022, police officers stopped the applicant as she drove home
on the same date, a male officer was uncivil to the applicant by failing to listen to her
on the same date, the same officer was uncivil to the applicant by accusing old people like her of causing crashes, and told her that she should not be driving
on the same date, the same officer told the applicant she would be banned from driving
on 18 October 2022, a second officer was uncivil to the applicant by shouting and not listening to her
on the same date, the same officer told the applicant that she was banned from driving; and
the applicant was dissatisfied that Police Scotland seized her vehicle on 18 October 2022, which resulted in her incurring financial loss
Police Scotland’s Decision
Police Scotland did not uphold any of the applicant’s complaints.
Our Findings
We have found that Police Scotland did not handle any of the applicant’s complaints to a reasonable standard.
We have issued made five recommendations and identified one learning point to address the shortcomings in Police Scotland’s handling of the complaints.
Specifically, we recommend that Police Scotland make proportionate enquiries, re-assess the information available and provide the applicant with a further response which clearly identifies all of the applicant’s complaints, provides her with a separate determination for each, and a full explanation for those determinations.
Our recommendations and learning point should be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police Scotland