Complaint Handling Reviews

The Complaints

The complaints in this case arose as a result of the applicant’s reports to the police about an ongoing dispute with her neighbours. We have reviewed the handling of two complaints, namely that:

1. On 21 May 2022, officers failed to take action when the applicant reported a workman acting in a threatening manner towards her; and
2. An officer did not act impartially when dealing with the applicant’s reports, by repeatedly saying that the applicant had committed a crime. 

Police Scotland’s Decision

Police Scotland did not uphold either of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled complaint 1 to a reasonable standard, but not so complaint 2.

However, we have not recommended any further action by Police Scotland in connection with complaint 2.

Police Bodies : Police Scotland