Complaint Handling Reviews

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Report - Police Scotland - PIRC/00647/21

07 Jun 2022
Content

The Complaints

We have reviewed the handling of a single complaint, namely that:

  • on 30 November 2021, the applicant submitted a complaint about the police and there was a significant delay in this complaint being allocated for investigation.

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaint.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard.

Consequently, we have made a recommendation to address the shortcoming in Police Scotland’s handling of the complaint. We recommend that Police Scotland revisit the complaint and provide a fresh response to the applicant.

Our recommendation should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland

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