Complaint Handling Reviews

The Complaints

The complaints in this case arose following the applicant’s interaction with police on 03 April 2022.

We have reviewed the handling of two complaints, namely that:

1. The applicant was unjustifiably taken into custody for being intoxicated; and
2. An officer contacted the applicant’s wife and disclosed details of his situation, against both his wishes and human rights.

 
Police Scotland’s Decision

Police Scotland did not uphold ether of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled both of the applicant’s complaints to a reasonable standard.

Nevertheless, we have identified two learning points. One learning point has been issued in relation to the length of time taken by Police Scotland to handle the complaint, the other is in relation to Police Scotland’s use of Front Line Resolution (FLR).

Our learning points should be implemented by Police Scotland within two months of the date of this report.

Outcome

Police Scotland implemented both learning points issued in this case. In doing so, they reminded complaint handlers that:

• FLR should only be attempted in appropriate cases; and
• Police Scotland should contact complainers and apologise for delays beyond the 56 day timescale.

Police Bodies : Police Scotland