Complaint Handling Reviews

Complaint Handling Reviews icon

Report – Police Scotland – PIRC/00631/21

03 Aug 2022
Content

The Complaints

The complaints in this case arose after the applicant was arrested and taken into police custody. We have reviewed the handling of four complaints, namely that:

  1. On 9 September 2019, the applicant was arrested for being in possession of a bladed article, despite showing officers CCTV that he believed proved his innocence;

  2. On the same date, and whilst in police custody, the applicant was put into a cell with no running water and with a toilet that did not flush;

  3. On the same date, and whilst in the police custody, the applicant did not receive proper care; and,

  4. On the same date, and whilst in the police custody, the applicant was denied a blanket.

Police Scotland’s Decision

Police Scotland upheld complaint 1, but did not uphold complaints 2, 3 and 4.

Our Findings

We have found that Police Scotland handled complaints 1 and 2 to a reasonable standard, but not so complaints 3 and 4.

We have made three recommendations and identified a single learning point to address the shortcomings in Police Scotland’s handling of the complaints.

Specifically, to record Complaints 2,3 and 4 of the report separately; in respect of complaint 3, to conduct further proportionate enquiry and provide a further response to the applicant; and, in respect of complaint 4, to seek a further account, conduct further proportionate enquiries and provide the applicant with a further response.

Our recommendations and learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland

Back to Top Button top