Complaint Handling Reviews

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Report - Police Scotland - PIRC/00541/21

28 Jun 2022
Content

The Complaints

The complaint in this case arose after the applicant was charged with a criminal offence.

We have reviewed the handling of one complaint, namely that:

  • On 8 September 2019, the applicant was charged with two counts of Breach of the Peace; however, she believes that she was the victim of crime that evening and that a proper enquiry was not carried out into the incident.

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaint.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard.

We have made a recommendation and identified a learning point to address the shortcomings in Police Scotland’s handling of the complaint.

Our recommendation and learning point should be implemented by Police Scotland within two months of the date of this report.

Outcome

Police Scotland implemented our recommendation in this case by undertaking further enquiries and providing the applicant with a further response, which specifically addressed the shortcomings we had highlighted in the handling of the complaints.

Police Scotland separated the complaint into two. One complaint remained not upheld, but the second complaint was upheld. Police Scotland also identified learning, which was disseminated appropriately.

Police Bodies : Police Scotland

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