Report - Police Scotland - PIRC/00467/21
The Complaints
The complaints in this case arose after the applicant and Ms A reported a theft by housebreaking to the police.
We have reviewed the handling of four complaints, namely that:
on 4 December 2019, the applicant and Ms A reported a theft by housebreaking and are dissatisfied with the updates provided in respect of the same;
the applicant and Ms A are dissatisfied that Police Scotland failed to act timeously to secure CCTV, which could have assisted them in identifying a suspect;
the applicant and Ms A are dissatisfied that Scenes of Crime officers did not attend their property on the date that was confirmed to them; and,
the applicant and Ms A are dissatisfied that Police Scotland did not make an arrest, despite them naming a possible suspect.
Police Scotland’s Decision
Police Scotland upheld complaints 2 and 3, but did not uphold complaints 1 and 4.
Our Findings
We have found that Police Scotland handled all of the complaints to a reasonable standard.
We have nonetheless made a recommendation and identified two learning points regarding Police Scotland’s administration of the complaints.
Our recommendation and learning points should be implemented by Police Scotland within two months of the date of this report.
Outcome
Police Scotland implemented the recommendation and learning points associated with this review.
In doing so they recorded complaints 2, 3 and 4 as individual complaints and the learning identified as a result of our review was disseminated appropriately.
Police Bodies : Police Scotland