Complaint Handling Reviews

Complaint Handling Reviews icon

Report – Police Scotland – PIRC/00463/22

14 Jul 2023
Content

The Complaints

The complaint in this case arose following the applicant’s report that his identity had been stolen and used to fraudulently obtain payment of state benefits that he was entitled to. We have reviewed the handling of a single complaint, namely that:

  1. Police Scotland failed to investigate the applicant’s report of identity theft. 

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaint.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard. However, no further action is required in this connection.

Police Bodies : Police Scotland

Back to Top Button top