Complaint Handling Reviews

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Report – Police Scotland – PIRC/00445/22

17 Jan 2023
Content

The Complaints

The complaints in this case arose following the applicant’s contact with the police in May 2016 and October 2021. We have reviewed the handling of two complaints, namely that:

  1. In May 2016, police officers who attended the applicant’s home were rude and dismissive towards him; and
  2. When the applicant’s phone was returned to him by Police Scotland in October 2021, the case was damaged. 

Police Scotland’s Decision

Police Scotland did not provide the applicant with a determination on complaint 1, and did not uphold complaint 2.

Our Findings

We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.

Police Bodies : Police Scotland

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