Complaint Handling Reviews

The Complaint

The complaint in this case arose after the applicant contacted the police to report the conduct of his neighbours. We have reviewed the handling of a single complaint, namely that:

1. Police Scotland have failed to take any action against the applicant’s neighbours in response to anti-social behaviour and drug dealing. 

Police Scotland’s Decision

Police Scotland recorded that the applicant’s complaint was not upheld.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard.

Consequently, we have made a recommendation. In summary, we have recommended that Police Scotland conducts further necessary and proportionate enquiry into the complaint. Police Scotland should then provide the applicant with a further response.

Our recommendation should be implemented by Police Scotland within two months of the date of this report.

Outcome

Police Scotland implemented the recommendation made in this case. In doing so, they carried out necessary and proportionate enquiries and a further response was thereafter provided to the applicant. This further response accurately reflected the information available and provided a clear explanation of the records held relating to the applicant’s reports to Police Scotland and how this information was used in applying the balance of probability test to reach the complaint determination.

Police Bodies : Police Scotland