Complaint Handling Reviews

The Complaints

The complaints in this case arose following police attendance at the applicant’s address in relation to a report of an ongoing disturbance.  We have reviewed the handling of three complaints, namely that:

1. A police officer barged past the applicant, using his body, to enter her home;
2. The same officer grabbed the applicant’s right wrist, causing her pain; and
3. The same officer was rude, disinterested in the applicant’s explanation and would not listen to her 

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled all of the applicant’s complaints to a reasonable standard.

No further action is required of Police Scotland in relation to the complaints considered in this review.

Police Bodies : Police Scotland