Complaint Handling Reviews

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Report – Police Scotland – PIRC/00348/21

29 Dec 2022
Content

The Complaints

The complaints in this case arose following an officer from Police Scotland attending the applicant’s home while dealing with a dispute between neighbours.

We have reviewed the handling of two complaints, namely:

  1. the applicant was dissatisfied that officers attended his home address on 31 March 2020 to speak with him; and
  2. Police Scotland failed to recognise his disability and did not make necessary adjustments in how they communicated with him.

Police Scotland’s Decision

Police Scotland did not uphold either of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled complaint 1 to a reasonable standard, but not so complaint 2.

No further action is required by Police Scotland.

Police Bodies : Police Scotland

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