Complaint Handling Reviews

The Complaints

The complaints in this case arose after Police Scotland issued correspondence relating to a speeding ticket to the applicant’s work address.

We have reviewed the handling of two complaints, namely that:

1. Police Scotland issued mail to the applicant’s office with a return address which effectively disclosed that the correspondence was in connection with a speeding offence; and

2. the location where the police camera van is sometimes parked, hides important signage on the road. 

Police Scotland’s Decision

Police Scotland upheld complaint 1 but did not uphold complaint 2.  

Our Findings

We have found that Police Scotland handled complaint 1 to a reasonable standard but not so complaints 2.

Consequently, we have made a recommendation to address the shortcomings in Police Scotland’s handling of complaint 2.

Our recommendation should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland