Complaint Handling Reviews

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Report - Police Scotland - PIRC/00312/21

04 Feb 2022

The Complaints

The complaints in this case arose from Police Scotland’s response to a concern for person reported by the applicant’s neighbour.

We have reviewed the handling of two complaints, namely:

  1. on 9 May 2021 Police Scotland failed to carry out sufficient investigations prior to forcing entry to the applicant’s home address; and

  2. on 9 May 2021 after forcing entry to the applicant’s home address, officers informed the applicant and his neighbour, incorrectly, that Police Scotland would pay the costs of repair for the damage caused.

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaints.

Our Findings

We have found that Police Scotland handled the complaints to a reasonable standard.

Police Bodies : Police Scotland

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