Complaint Handling Reviews

The Complaints

The complaints in this case arose from Police Scotland’s investigation into an alleged road traffic incident reported by the applicant.

We have reviewed the handling of 4 complaints, namely that:

1. Between 23 February and 8 March, a police officer failed to contact the applicant or to provide him with an update in relation to an incident which he reported;

2. Between 23 February and 8 March, a police officer failed to take a statement from the applicant;

3. A Police officer incorrectly assessed the incident which resulted in the incident being closed without further investigation; and

4. A Police officer failed to carry out an appropriate investigation.

Police Scotland’s Decision

Police Scotland upheld complaint 4, did not uphold complaints 1 and 3 and did not reach a separate conclusion regarding complaint 2.

Our Findings

We have found that Police Scotland handled all of the complaints to a reasonable standard. Nonetheless, we have made one recommendation in relation to complaint 2.

Police Bodies : Police Scotland