Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant had a series of interactions with Police Scotland. We have reviewed the handling of nine complaints, namely that:

1. Police Scotland failed to identify an escalation in concerns of anti-social behaviour from two local women, based on the 101 calls made by the applicant who is a vulnerable adult;
2. Police Scotland did not have proactive strategies, such as a single point of contact, to further investigate the applicant’s reports regarding the escalation of anti-social behaviours;
3. an inspector sent an email to the applicant that was dismissive and lacked empathy;
4. a constable did not contact the applicant to provide an update regarding a reported incident;
5. an inspector informed the applicant that, if he stated he felt suicidal, the police would have the right to kick down his door to gain access to his home;
6. in March 2021 the police unnecessarily searched the applicant’s home;
7. whilst searching the applicant’s home, police officers damaged a cupboard door, a garden gate and walked on the applicant’s bedding;
8. Police Scotland failed to approach the applicant’s neighbour and obtain details from her regarding anti-social behaviour; and
9. Police Scotland have discriminated against the applicant because of his gender, ethnicity and sexual orientation which resulted in his reports not being prioritised. 

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.  

Our Findings

We have found that Police Scotland handled all of the applicant’s complaints to a reasonable standard.

Police Bodies : Police Scotland