Complaint Handling Reviews

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Report - Police Scotland - PIRC/00293/21

04 May 2022
Content

The Complaints

The complaints in this case arose from Police Scotland’s investigation of a report of fraud made by the applicant’s cousin.

We have reviewed the handling of two complaints, namely that:

  1. Police Scotland carried out insufficient enquiry into a reported incident by not considering information that the applicant offered to provide; and

  2. The length of time taken by Police Scotland to investigate the applicant’s complaint was excessive.

Police Scotland’s Decision

Police Scotland upheld complaint 2, but did not uphold complaint 1.

Our Findings

We have found that Police Scotland handled both of the applicant’s complaints to a reasonable standard. There is no further action required of Police

Police Bodies : Police Scotland

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