Report – Police Scotland – PIRC/00251/23
The complaints in this case arose when the applicant reported an allegation of theft to Police Scotland.
We have reviewed the handling of five complaints, namely that:
- Officers failed to investigate the applicant’s report of theft and treated it as a civil matter;
- Officers failed to keep the applicant updated with the progress of the investigation;
- Officers failed to listen to a tape recording the applicant had which she felt had evidence that her property had been taken without her knowledge;
- Officers spoke to the applicant in a manner which was rude and disrespectful; and
- A sergeant gave wrong information in relation to the complaints process.
Police Scotland's decision
Police Scotland did not uphold the applicant’s complaints.
We have found that Police Scotland handled complaints 1 and 3 to a reasonable standard but not so complaints 2, 4 and 5.
Consequently, we have made two recommendations to address the shortcomings in Police Scotland’s handling of the complaints. In summary, we recommended that: Police Scotland reassess complaint 2; conduct further enquiry in relation to complaint 4; and provide the applicant with a further well-reasoned response to complaints 2 and 4.
Our recommendations should be implemented by Police Scotland within two months of the date of this report.
Police Bodies: Police Scotland