Complaint Handling Reviews

The Complaint

The complaint in this case arose following Police Officers attending to a third party report of drug use at the applicant’s property .

We have reviewed the handling of a single complaint, namely that:

• A police officer failed to follow Police Scotland procedure when they submitted a Child Concern report stating that there was a smell of Cannabis coming from within the applicant’s address leading to a check by Social

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaint.

Our Findings

We have found that Police Scotland handled the applicant’s complaint to a reasonable standard.

However, we also identified a learning point to address a shortcoming in Police Scotland’s handling of the complaint. In summary, we have highlighted the importance to public confidence in Police Scotland’s complaints handling procedure of factual accuracy in the complaint response.

Our learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland