Report - Police Scotland - PIRC/00242/21
The Complaints
The complaints in this case arose after the applicant contacted Police Scotland in relation to a previous complaint that he made about the police, which was subsequently referred to the PIRC for a Complaint Handling Review
We have reviewed the handling of three complaints, namely that:
an officer threatened the applicant with arrest and did not answer his questions to his satisfaction;
an officer did not call the applicant back, despite him requesting this on several occasions; and,
an officer refused to look into the applicant’s enquiry because he was due to finish his shift at 5 pm.
Police Scotland’s Decision
Police Scotland did not uphold any of the applicant’s complaints.
Our Findings
We have found that Police Scotland did not handle any of the applicant’s complaints to a reasonable standard.
We have made two recommendations and identified a learning point to address the shortcomings in Police Scotland’s handling of the complaints.
Our recommendations and learning point should be implemented by Police Scotland within two months of the date of this report.
Outcome
Police Scotland implemented all recommendations and learning points associated with this review.
In doing so they recorded complaints 1, 2, and 3 as individual complaints. Further enquiries were also carried out in relation to complaint 1, following which the complaint was reassessed and a further response sent to the applicant.
The complaint remained upheld and the learning identified as a result of our review was disseminated appropriately.
Police Bodies : Police Scotland