Complaint Handling Reviews

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Report - Police Scotland - PIRC/00224/21

14 Dec 2021

The Complaints

The complaints in this case arose after the applicant’s daughter called ‘999’ and requested police attendance.

We have reviewed the handling of four complaints, namely that:

  1. Police Scotland failed to adequately respond to a 999 call in relation to a disturbance outside the applicant’s daughter’s home, despite there being a grade 1 marker in place;

  2. On Saturday 13 March 2021, the subject officers failed to investigate the circumstances surrounding the incident mentioned in allegation 1, and did not report any individual in respect of this, despite there being sufficient evidence to do so;

  3. On Monday 29 March 2021, the applicant was arrested and taken in to police custody despite the fact he was shielding as per government restrictions – due to having underlying health conditions – and was therefore not fit to be detained in police custody; and

  4. On Tuesday 8 April 2021, the subject officers failed to carry out sufficient investigation into an incident whereby a male deliberately collided his vehicle into the applicant’s.

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled complaints 1, 2 and 3 to a reasonable standard, but not so complaint 4. As a result we have made a single recommendation to include that the applicant is provided with a further response which accurately sets out the evidence obtained from the police investigation and whether the evidence was sufficient or not to report the other male to the Procurator Fiscal. We also identified a learning point to ensure that officers are named in the police response letters.

Our recommendation and learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland

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