Complaint Handling Reviews

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Report - Police Scotland - PIRC/00212/21

05 Nov 2021

The Complaints

The complaints in this case arose after the applicant reported two criminal allegations to the police. We have reviewed the handling of four complaints, namely that:

  1. on 7 March 2021, officers failed to investigate the applicant’s report that COVID 19 guidelines had been breached;

  2. on 10 March 2021, officers refused to enter the applicant’s property to note details of her report, stating that they were unable to do so due to COVID 19 guidelines;

  3. on 11 March 2021, officers at the applicant’s local police station failed to investigate her report that an individual had posted information about her on social media, advising her that no crime had been committed; and

  4. on the same date, officers advised the applicant to leave her local police station and were aggressive towards her.

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled complaint 2 to a reasonable standard but not so complaints 1, 3 and 4.

We have made two recommendations and identified a learning point to address the shortcomings in Police Scotland’s handling of the complaints. In relation to complaints 3 and 4 we recommend that further enquiries are carried out, following which a further response should be sent to the applicant. Our recommendations and learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland

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