Complaint Handling Reviews

The Complaints

The complaints in this case arose from Police Scotland’s investigation into an alleged theft that the applicant reported.  

We have reviewed the handling of five complaints, namely that:

1. Constable A failed to properly investigate a theft which the applicant reported;

2. Constable A failed to prosecute the offenders in a timely manner;

3. Constable A made a false statement on the crime report which resulted in the incident being de-crimed;

4. Constable A omitted the supporting evidence which the applicant and his wife provided to him which showed it was a theft; and

5. Constable A withheld from the applicant and his wife that the incident had been de-crimed until he was forced to admit this.

Police Scotland’s Decision

Police Scotland upheld complaints 2 and 5, but did not uphold complaints 1, 3 and 4.

Our Findings

We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.

Nonetheless we have made a recommendation that Police Scotland separate complaint 2 into two distinct allegations.

Our recommendation should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland