Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant contacted Police Scotland to report damage to his vehicle. Police Scotland informed the applicant that the matter did not require police involvement as no crime had been committed.

We have reviewed the handling of one complaint, namely that: 

1. Police Scotland were unwilling to deal with the applicant’s report of damage to his car mirror.

Police Scotland's Decision

Police Scotland did not uphold the applicant’s complaint.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard. 

Consequently, we have made a recommendation to address the shortcomings in Police Scotland’s handling of the complaint. In summary, we have recommended that Police Scotland re-assess the available information and provide the applicant with a further response to the complaint.

Our recommendation should be implemented by Police Scotland within two months of the date of this report.

Outcome

Police Scotland implemented one recommendation in this case. In doing so, Police Scotland conducted further enquiries in line with our observations and re-assessed the available information. Police Scotland then provided the applicant with a well-reasoned further response which explained why the complaint remained not upheld.

Police bodies: Police Scotland