Complaint Handling Reviews

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Report - Police Scotland - PIRC/00180/21

25 Jan 2022

The Complaints

The complaints in this case arose after officers attended at the former address of the applicant’s parents on consecutive days in relation to a high risk missing person enquiry. We have reviewed the handling of three complaints, namely that:

  1. on 14 February 2021, two officers entered private property without the permission of the owners;

  2. on the same date, a named officer harassed the applicant by attending at his parents’ former address when they knew that the applicant was not the owner of the property; and

  3. on 15 February 2021, officers harassed the applicant by again attending at his parents’ former address, despite the applicant having explained the previous day that he was not the owner of the property. 

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled all complaints to a reasonable standard.

Nevertheless, we have identified a learning point to address an administrative shortcoming in Police Scotland’s handling of the complaints. Our learning point, which concerns the anonymisation of officers within the complaint response, should be implemented by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland

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