Complaint Handling Reviews

The Complaints

The complaints in this case arose when the applicant’s son was arrested and held in police custody.

We have reviewed the handling of three complaints, namely that:

1. Police Scotland failed in its duty towards the applicant’s son by not securing on site medical attention for him;

2. Police Scotland failed to identify and administer adequate medication to the applicant’s son; and

3. Police Scotland did not carry out a mental health assessment on the applicant’s son and, consequently, the need for an Appropriate Adult was missed.

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.

Police Bodies : Police Scotland