Report - Police Scotland - PIRC/00173/21
The Complaints
The complaint in this case arose after the applicant received a letter from Police Scotland.
We have reviewed the handling of a single complaint, namely that:
on 26 April 2021, the applicant received a letter from Police Scotland, which he did not believe to be an official police document.
Police Scotland’s Decision
Police Scotland upheld the applicant’s complaint.
Our Findings
We have found that Police Scotland handled this complaint to a reasonable standard.
Nevertheless, we have made a recommendation to address an administrative shortcoming identified in Police Scotland’s recording of the complaint. We have also identified two learning points.
Our recommendation and learning points should be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police Scotland