Report – Police Scotland – PIRC/00165/22
The Complaints
The complaints in this case arose after the police stopped a bus that the applicant was travelling on and spoke to him as part of a missing person investigation. We have reviewed the handling of two complaints, namely that:
- An officer was rude and abrasive towards the applicant; and
- Officers stopped a bus on which the applicant was a passenger#, in an unsafe manner
Police Scotland’s Decision
Police Scotland did not uphold either of the applicant’s complaints .
Our Findings
We have found that Police Scotland did not handle either of the applicant’s complaints to a reasonable standard.
We have made two recommendations to address the shortcomings in Police Scotland’s handling of the complaints.
Specifically, in respect of Complaint 1 we recommend that Police Scotland undertake further enquiries, re-assess the complaint in light of those enquiries and issue the applicant with a fresh response detailing the outcome of this assessment and explaining why, on balance, the complaint has been upheld or not upheld.
In respect of Complaint 2, we recommend that Police Scotland records this complaint as a standalone head of complaint. Police Scotland should then undertake any necessary and proportionate enquiry and provide the applicant with a further response, which addresses the complaint and explains why, on balance, the complaint has been upheld or not upheld
Our recommendations should be implemented by Police Scotland within two months of the date of this report.
Police Bodies : Police Scotland