Complaint Handling Reviews

The Complaints

The complaints in this case arose as a result of the applicant being involved in a parking dispute, which resulted in him being charged for a contravention of section 38 of the Criminal Justice and Licensing (Scotland) Act 2010. We have reviewed the handling of two complaints, namely that:

1. an officer failed to carry out a thorough enquiry, as he did not speak to the applicant and other witnesses to a parking incident at a named location, before concluding his enquiry; and
2. the same officer was unwilling to listen to the applicant’s version of events following a parking dispute, due to his race, therefore discriminating against him. 

Police Scotland’s Decision

Police Scotland did not uphold either of the applicant’s complaints.    

Our Findings

We have found that Police Scotland handled both of the applicant’s complaints to a reasonable standard.

Nevertheless, we have identified a learning point in relation to Police Scotland’s use of Frontline Resolution.

Our learning point should be implemented by Police Scotland within two months of the date of this report.  

Outcome

Police Scotland implemented the learning point made in this case. In doing so, they disseminated the learning identified in our report to the officer involved.

Police Bodies : Police Scotland