Complaint Handling Reviews

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Report – Police Scotland – PIRC/00090/23

23 Nov 2023
Content

The Complaints

The complaints in this case arose when the applicant reported an allegation of theft and reset to Police Scotland.  This related to bottles of whisky and other spirits which had been stored in his property.

We have reviewed the handling of two complaints, namely: 

  1. Police Scotland’s delay in acting on the applicant’s report of theft prejudiced the return of the stolen whisky to him; and

  2. The applicant was dissatisfied with the efforts made by the police to investigate the theft of his whisky, with no criminal charges brought against the person who purchased the stolen items.

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaints. 

Our Findings

We have found that Police Scotland did not handle either of the applicant’s complaints to a reasonable standard.

Consequently, we have made two recommendations and have issued two learning points to address the shortcomings in Police Scotland’s handling of the complaints. In summary, we have recommended that Police Scotland conduct further enquiry, reassess the applicant’s complaints, and provide him with a fresh response.

Our recommendations and learning points should be implemented by Police Scotland within two months of the date of this report.

Police Bodies: Police Scotland

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