Complaint Handling Reviews

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Report – Police Scotland – PIRC/00075/22

06 Sep 2022
Content

The Complaints

The complaints in this case arose after officers responded to an incident involving the applicant and he was conveyed to hospital by ambulance.

We have reviewed the handling of one complaint, namely that:

  • officers made an accusation to NHS staff that the applicant was a “fire raiser”, which resulted in this information being added to his medical records.

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaints.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard .

We have made a recommendation to address the shortcomings in Police Scotland’s handling of the complaints.

Specifically we recommend that Police Scotland undertake further proportionate and necessary enquiries and re-assess this complaint, taking cognisance of the observations made in our report. The applicant should thereafter be provided with a fresh response, which explains the additional enquiries undertaken, the information gathered and clearly states whether the complaint is upheld or not upheld, and the reasoning behind the determination reached.

Our recommendation should be implemented by Police Scotland within two months of the date of this report.

 

Police Bodies : Police Scotland

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