Report - Police Scotland - PIRC/00066/21
The Complaints
The complaints in this case arose from the applicant’s report of an alleged offence in terms of the Communications Act 2003.
We have reviewed the handling of five complaints, namely that:
On 22 February 2021, Police Scotland failed to acknowledge receipt of the applicant’s ‘Contact Us’ form which he submitted via the Police Scotland webpage;
On 3 March 2021, when a female member of staff from Police Scotland responded to the applicant’s ‘Contact Us’ form, she failed to provide written confirmation to the applicant which documented the content of their conversation, or advise the applicant how he could question her assertion;
On 11 March 2021, Police Scotland failed to respond to the applicant’s ‘Contact Us’ form;
Officers dismissed the applicant’s complaint alleging criminality by a property factor company by stating that it constituted a civil matter; and
On 25 May 2021, a police sergeant failed to provide the applicant with written communication which explained her decision that his report constituted a civil matter, despite advising that she would do so.
Police Scotland’s Decision
Police Scotland upheld complaint 1, but did not uphold complaints 2, 3, 4 or 5.
Our Findings
We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.
No further action is required by Police Scotland.
Police Bodies : Police Scotland