Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant was arrested for assault.

We have reviewed the handling of six complaints, namely that:

1. The officers who arrested the applicant on 6 September 2019 dug handcuffs into his wrists using excessive force;

2. Two officers who attended at the applicant’s home were uncivil towards him, shouting and swearing “you’re going to the f****n’ station whether you like it or not”;

3. Officers refused to give the applicant his medication when he was in police custody;

4. The applicant was advised that a nurse would see him, but this never happened;

5. The applicant was advised that an ambulance would be contacted for him but this did not happen; and

6. The applicant believes that an officer involved in arresting him is friends with his daughter’s partner, and this was the reason that so many officers turned up to arrest him.

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.  

Our Findings

We have found that Police Scotland handled complaints 1, 2, 3, 5 and 6 to a reasonable standard; but not so complaint 4. However, despite the shortcoming identified in Police Scotland’s handling of complaint 4, there is no further action required in this connection.

Police Bodies : Police Scotland