Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant, who is a serving police officer, was injured on duty whilst dealing with an incident. We have reviewed the handling of two complaints, namely that:

1. A police officer neglected his duty by failing to record or investigate crimes of assaulting a police officer and resisting arrest; and;
2. A police officer carried out insufficient enquiries into a crime of theft by housebreaking. 

Police Scotland’s Decision

Police Scotland did not uphold complaint 1 and upheld complaint 2.

Our Findings

We have found that Police Scotland handled complaint 2 to a reasonable standard but no so complaint 1. Consequently, we have made recommendations to address the shortcoming in Police Scotland’s handling of complaint 1 and to reassess a procedural issue in connection with complaint 2.

In summary, we have recommended that Police Scotland carry out further enquiry and provide a further response in relation to complaint 1 and reassess whether any further action is now required in light of our observations in complaint 2.

Our recommendations should be completed by Police Scotland within two months of the date of this report.

Police Bodies : Police Scotland