Complaint Handling Reviews

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Report – Police Scotland – PIRC/00017/24

04 Jul 2024

The Complaints

The complaint in this case arose after the applicant was stopped by police officers while riding his bicycle. 

We have reviewed the handling of three complaints, namely that: 

  1. On 2 February 2023, an officer threatened the applicant with arrest without providing a reason.
  2. On 2 February 2023, an officer deleted footage of the applicant’s interaction with them from his mobile phone, and
  3. On 2 February 2023, an officer refused to provide her shoulder number to the applicant when asked.

Police Scotland's Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled complaints 2 and 3 to a reasonable standard, but not so complaint 1. 

Consequently, we have identified three learning points and issued a recommendation to address the shortcomings in Police Scotland’s handling of complaint 1. In summary, we have recommended that, taking cognisance of our observations, Police Scotland reassess the complaint and thereafter provide the applicant with a further response letter.

Our recommendation and learning points should be implemented by Police Scotland within two months of the date of this report.

Police Bodies: Police Scotland

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