Complaint Handling Reviews

The Complaints

The complaints in this case arose following a report the applicant made to the police.

We have reviewed the handling of five complaints, namely that:

1. officers did not properly investigate three incidents of alleged harassment towards the applicant and her daughter;

2. an officer was uncivil towards the applicant and her daughter;

3. an officer noted inaccurate details when taking the applicant’s daughter’s statement;

4. an officer was biased against the applicant due to a previous complaint about the police the applicant had submitted about another officer; and

5. a sergeant was biased against the applicant and her daughter, as they had previously lodged a complaint about the sergeant.

Police Scotland’s Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled complaints 1, 3, 4 and 5 to a reasonable standard, but not so for complaint 2.

No further action required in this connection.

Police Bodies : Police Scotland