Our telephone lines are open from 9am to 4.45pm, Monday to Friday. Please note that during the Easter break, our offices will be closed on 19 and 22 April, re-opening as normal on Tuesday 23 April.
The PIRC is committed to providing high-quality customer services. We value complaints and consider whether lessons can be learned to improve our services.
If something goes wrong or you are dissatisfied with our services, please tell us. This section describes our complaints procedure and how to make a complaint. It also tells you about our Standards of Service and what you can expect from us.Find out more
The PIRC can review complaints about a number of police organisations operating in Scotland. If you have a complaint about a police body in Scotland, you must first make your complaint to the body concerned to allow them the opportunity to resolve your concerns.
Find contact details for police bodies operating in Scotland in this section.Find out more