Contact us

  • Police Investigations & Review Commissioner
    PO Box 20337
    Hamilton
    ML3 3BQ

 
We have adjusted our working practices in line with Scottish Government guidelines during the Coronavirus (COVID-19) pandemic. Information about the changes to our services and contact details at this time are available here. Thank you for your understanding and patience during these unprecedented times. 

All enquiries should continue to be emailed, in the first instance, to enquiries@pirc.gov.scot

During the current Coronavirus (COVID-19) crisis, we have made adjustments to our services to protect the safety and wellbeing of our staff and stakeholders. Find out more about our response to the Coronavirus (COVID-19) pandemic.

For general enquiries, to ensure the quickest response to your query, in the first instance please email enquiries@pirc.gov.scot.

You can also contact us by post, although you should expect a longer response time during the current crisis:

Police Investigations & Review Commissioner
Hamilton House, Hamilton Business Park
Caird Park
Hamilton
ML3 0QA

If your enquiry is urgent or you are unable to contact us by email or post, please telephone 01698 542 900.

Our standard office hours are Monday to Friday, 9am – 4.45pm.

We will respond to all queries as quickly as possible and appreciate your understanding and patience during this challenging time. 

For Freedom of Information or Data Protection queries:
The PIRC has designated Information Officer and Data Protection Officers. If you have concerns about the way we deal with your data please contact us on informationrequests@pirc.gov.scot.

If you wish to make a complaint about the PIRC or a member of staff:
feedback@pirc.gov.scot

For recruitment related enquiries:
jobs@pirc.gov.scot

We carry out our business in line with our Standards of Service.  If you are dissatisfied with our service, you can find out how to make a complaint about the PIRC here. 

You can also find out more about our role, services and what to expect from us from our information leaflets. 

Send us a message

Complaints about the PIRC

The PIRC is committed to providing high-quality customer service.

We value complaints and consider whether lessons can be learned to improve our services.

If something goes wrong or you are dissatisfied with our services, please tell us. This section describes our complaints procedure and how to make a complaint. It also tells you about our Standards of Service and what you can expect from us. 

You can also download this information in our leaflet, A guide to complaints about the PIRC.  A large print version is also available.  View all PIRC information leaflets here. 

Find out more

Contact details for police organisations

The PIRC can review complaints about a number of policing organisations operating in Scotland. 

If you have a complaint about a policing body in Scotland, you must first make your complaint to the body concerned to allow them the opportunity to resolve your concerns.

Find contact details for policing bodies operating in Scotland below. 
 

Find out more