If you feel you have been let down in the way your complaint was handled, you can ask us to carry out a review.
Please read this page carefully and follow the instructions.
What you need to do
It is important to follow the necessary steps before you contact us.
Complain to the police
If you are unhappy about your interactions with a policing body, you must first contact them directly to log a formal complaint.
Work with the police to resolve the complaint
We hope the policing body can sort out any issues you have and deal with your complaint in a positive way. They will confirm their findings in a Final Response letter.
The last paragraph of their letter should signpost you to PIRC for a Complaint Handling Review if you remain dissatisfied.
Unhappy with the way your complaint was handled?
If, at the end of the police complaint process, you are unhappy with how the policing body dealt with your complaint, you can ask us to review how it was handled.
This should be within three months of the date recorded on your Final Response letter.
Remember, we cannot reinvestigate the original complaint itself.
Complete our checklist and start the Complaint Handling Review process
Use our handy checklist to see if you are ready to request a Complaint Handling Review. If we think we may be able to help you, we will ask you to complete the online form.
Next steps
- Once the form is submitted, we will consider the facts of your case and review all the information provided by you and the policing body.
- We will then decide whether or not the complaint was handled to a reasonable standard.
- Where we think it is appropriate, we will make recommendations, give reconsideration directions, and identify learning points for the police.
- Our recommendations should be implemented by the policing body within two months of the date of our report.
Let's get started
Use our handy checklist to see whether are ready to request a Complaint Handling Review.
Please complete the checklist whether you are applying for the first time or have submitted an application before.
Once you have answered six, short questions, you will be given the opportunity to complete an online application form or request a paper copy be sent to you.
Online applications require you to create an account.
This means you will be able to complete and save the form at your own pace and see regular updates on the progress of your submission.
INSERT Checklist