Complaint Handling Reviews

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Report - Police Scotland - PIRC/01044/24

27 May 2025
Content

The Complaints

The complaints in this case arose after the applicant’s vehicle was uplifted by Police Scotland and he was issued with a Section 165 Road Traffic Act 1988 seizure notice.  

We have reviewed the handling of two complaints, namely that: 

  1. Officers failed to provide sufficient explanation about how the applicant could retrieve his motor vehicle; and
  2. A member of staff at a named police station failed to provide sufficient explanation about how the applicant could retrieve his motor vehicle. 

Police Scotland's Decision

Police Scotland did not uphold either of the applicant’s complaints.

Our Findings

We have found that Police Scotland did not handle either of the applicant’s complaints to a reasonable standard. 

Consequently, we have made two recommendations to address the shortcomings in Police Scotland’s handling of the complaints. In summary, we have recommended that Police Scotland reassess the available information and conduct any proportionate enquiries in light of our observations. Thereafter, Police Scotland should issue the applicant with a well-reasoned further response which clearly explains whether the complaints are upheld or not upheld. 

Our recommendations should be implemented by Police Scotland within two months of the date of this report. 

Police Bodies: Police Scotland

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