Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant contacted Police Scotland to report a road traffic collision. Officers attended the applicant’s home address in relation to the incident. Following further enquiries, the officers concluded that no collision had occurred.

We have reviewed the handling of two complaints, namely that: 

1. Officers carried out insufficient enquiry into a road traffic collision, including that they did not request dashcam footage; and
2. An officer was hot-headed and aggressive towards the applicant.

Police Scotland's Decision

Police Scotland did not uphold either of the applicant’s complaints

Our Findings

We have found that Police Scotland handled both of the applicant’s complaints to a reasonable standard.

Police Bodies: Police Scotland