Complaint Handling Reviews

The Complaints

The complaints in this case arose following the applicant’s attendance at a police office for a pre-arranged interview under caution. We have reviewed the handling of two complaints, namely that:

1. The applicant was unreasonably made to wait at a police office for about an hour prior to interview despite being told to make himself available as soon as possible; and
2. An officer entered the applicant’s address without invitation to serve him with duplicate paperwork. 
    

Police Scotland’s Decision

Police Scotland did not uphold either of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled both the applicant’s complaints to a reasonable standard. No further action is required by Police Scotland.

Police Bodies : Police Scotland