Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant reported alleged drug dealing to the police. 

We have reviewed the handling of six complaints, namely that: 

1. A female call handler spoke to the applicant in a mocking, abrupt and rude manner during a phone call on 26 July 2020;
2. Officers who attended the applicant’s address on 26 July 2020 left her in a state of fear or alarm;
3. Police Scotland did not obtain an ASBO in connection with information the applicant provided;
4. Correspondence the applicant received from a constable was impersonal;
5. Police Scotland demonstrated a lack of concern as they provided no structure or designated person to deal with the applicant at a time of distress; and;
6. A constable was uncivil during a phone call when he said “people who submit intelligence to police are referred to as a grass or a snitch”.

Police Scotland's Decision

Police Scotland did not uphold any of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled the applicant’s complaints to a reasonable standard.

Police Bodies: Police Scotland