Complaint Handling Reviews

The Complaints

The complaints in this case arose following the death of the applicant’s cousin. We have reviewed the handling of two complaints, namely that:

1. The applicant is dissatisfied with the standard of service provided by Police Scotland following the death of her cousin; and
2. The applicant’s aunt was told of her son’s death over the telephone. 
    

Police Scotland’s Decision

Police Scotland did not uphold either of the applicant’s complaints.

Our Findings

We have found that Police Scotland handled both of the applicant’s complaints to a reasonable standard.

Police Bodies : Police Scotland