Complaint Handling Reviews

The Complaint

The complaints in this case arose after the applicant was issued with a Notice of Intended Prosecution (NIP) when his vehicle was involved in a speeding offence.

We have reviewed the handling of one complaint, namely that: 

• The applicant is dissatisfied with the Notice of Intended Prosecution (NIP) process and the process restarting when the NIP was re-issued.

Police Scotland's Decision

Police Scotland did not uphold the applicant’s complaint. 

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard. 

Consequently, we have identified two learning points to address the shortcomings in Police Scotland’s handling of the complaint. Our learning points relate to the provision of the complaint reference number and the importance of agreeing the heads of complaint.

Our learning points should be implemented by Police Scotland within two months of the date of this report.

Police Bodies: Police Scotland